Write to me
Ask me your question, tell me your problem, describe your vision, and I'll get back to you so we can work out a plan to get your business dreams back on track.
A word about legal fees
I quote by the project, and always talk to my clients about fees well before anyone gets uncomfortable. Once I know more about you and your business needs, I'll send you my quotation.
There are no hidden charges, and no surprises on the final invoice.
So ask me about:
→retainers
→ one-off projects
→ hourly rates
Complaints Procedure
I want to give you the best possible service. However, if at any point you become unhappy or concerned about the service I have provided then you should inform me immediately of your concerns, so that I can do my best to resolve any issues.
If you would like to make a formal complaint, then you can read my full complaints procedure in the terms of business, which were provided to you at the time we entered our client-solicitor business relationship. I am always happy to re-send these to you at any point. Making a complaint will not affect how I handle your matter.
What to do if you are unhappy with my behaviour
The Solicitors Regulation Authority can help if you are concerned about my behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
What to do if I cannot resolve your complaint
The Legal Ombudsman can help you if I am unable to resolve your complaint myself. They will look at your complaint independently and it will not affect how I handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with me first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint; AND
No more than six years from the date of act/omission; OR
No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ